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●24/7 Emergency — Code Grey Book an Assessment

Code Grey · Emergency Reprocessing · 24/7/365

Sterile processing down? Call now.

1-905-766-4051

Answered by SteriPro operations, day and night, every day of the year.
Flood · sterilizer failure · boil-water advisory · utilities loss · department shutdown

When You Call

Have this ready. If you don't, call anyway.

  • What failed — flood, sterilizer, water quality, utilities, staffing — and whether the department is partially or fully down
  • Your next 48 hours of OR schedule — cases, specialties, anything already at risk
  • Approximate daily volume — trays per day, scopes, priority sets
  • A dock and a decision-maker — loading dock contact for logistics, and the leader who can approve the engagement

Every minute matters more than complete information. Our team has run Code Grey mobilizations before — we will structure the call.

The First 24 Hours

What happens next.

  1. 1
    Hour 0–1: Triage call. Volumes, priorities, logistics, and a single point of contact on both sides.
  2. 2
    Hour 1–6: Mobilization. Transport dispatched, tray manifests and packaging protocol agreed, capacity reserved at our 24/7 facility.
  3. 3
    Hour 6–24: First cycles back. Priority sets reprocessed and returned in SteriChain™ monitored transport — first trays typically within the first 24 hours, depending on distance and volume.
  4. 4
    Day 2+: Steady state. A run schedule matched to your OR schedule, daily volumes confirmed each afternoon, until your department is back.
24/7
operations, 365 days a year
2,000+
trays per day of centralized capacity
7 hrs
road radius served by our dedicated fleet
<24h
typical first sterile trays returned, distance depending

Don't Wait for the Emergency

The best Code Grey call is the one you never make.

Hospitals with a SteriPro contingency agreement have pre-approved protocols, pre-built manifests, and a rehearsed mobilization plan — so day one runs like day thirty. Ask about standing contingency coverage for planned shutdowns, construction, and accreditation-driven remediation.

And your procurement path may be shorter than you think — many hospitals can access SteriPro contingency services through existing group purchasing and shared-services arrangements. Ask us what applies to your hospital.

Set up contingency coverage

In an emergency, skip the form.

Call the line. It is answered by operations staff who can mobilize — not a switchboard.

1-905-766-4051